Return & Refund Policy

Effective Date: November 12, 2025
Website: https://scrollforge.shop
Contact: info@scrollforge.shop

1. Introduction

Thank you for shopping at Scrollforge.shop, the marketplace for epic adventures, digital tools, and tabletop resources.

This Return & Refund Policy explains how refunds, cancellations, and product disputes are handled for both users (buyers) and vendors (sellers).

By making a purchase on Scrollforge.shop, you agree to the terms outlined below.

2. Scope of Policy

This policy applies to:

Purchases made directly through Scrollforge.shop.
Digital downloads, PDFs, and game resources.
Physical products (if offered by vendors).

Since Scrollforge.shop acts as a marketplace, refund eligibility may depend on the specific vendor’s policy as well as the product type (digital or physical).

3. Digital Products (Downloads, Game Tools, Adventures)

a. No Automatic Refunds for Digital Content

Due to the instant nature of digital downloads, all digital sales are generally final once access or download has been granted. However, refunds may be approved in the following cases:

The file is defective or corrupted and cannot be repaired.
The item does not match the description or is incomplete.
Duplicate orders were made by mistake.

To request a refund, contact info@scrollforge.shop within 7 days of purchase and include:

Order number
Product name
Reason for refund request

We’ll coordinate with the vendor to review the case within 5–10 business days.

4. Physical Products (Books, Dice, Accessories)

If a vendor offers physical products through the marketplace, the following applies:

You may request a return or exchange within 14 days of receiving the item.
Items must be unused, in original packaging, and in resalable condition.
Return shipping costs are the responsibility of the buyer unless the item
was defective or incorrect.

Vendors must confirm receipt of returned items before a refund or exchange is
processed.

5. Vendor-Specific Policies

Each vendor may set their own return or refund terms, provided they comply with:

Consumer protection laws (e.g., EU Directive 2011/83/EU on consumer rights)
Payment processor rules (Visa, Mastercard)

If a vendor’s refund policy differs, it will be displayed on their store page or product listing. If no vendor-specific terms are provided, this Scrollforge.shop Return Policy applies by default.

6. Refund Processing

Approved refunds will be credited to the original payment method (Visa, Mastercard).
Depending on your bank or payment provider, refunds may take 5–10
business days to appear on your account.
Refunds for 3D Secure (3DS) authenticated transactions are handled using
the same secure authorization channel.

Scrollforge.shop and its payment partners comply with Strong Customer Authentication (SCA) and Payment Services Directive 2 (PSD2) requirements to ensure safe refunds.

7. Non-Refundable Situations

Refunds will not be issued in the following cases:

You changed your mind after purchase.
You failed to download a product within a reasonable time.
You provided incorrect payment or delivery details.
The digital content has already been accessed, copied, or shared.
Abuse of refund requests or fraudulent claims is detected.

8. Order Cancellations

Orders for digital items cannot be canceled once payment is confirmed.
Orders for physical items can be canceled before the vendor ships them —
contact support immediately at info@scrollforge.shop.
If the order has already shipped, it may only be returned following the
vendor’s policy.

9. Disputed Payments and Chargebacks

Before initiating a chargeback with your bank, please contact us directly — most issues can be resolved quickly. Unjustified chargebacks or fraudulent refund claims may result in:

Account suspension
Revocation of marketplace privileges
Legal or collection action if necessary

10. Vendor Obligations

Vendors on Scrollforge.shop agree to:

Honor refund requests that comply with this policy or their own posted
terms.
Respond to refund or support inquiries within 5 business days.
Issue refunds promptly once approved.
Failure to adhere may lead to withheld payouts or account termination.

11. Contact Information

For all return or refund requests, please contact: 📧 info@scrollforge.shop

Include:

Your order number
Product name or vendor
Clear explanation of your issue

We’ll respond within 2–3 business days and coordinate with the vendor where necessary.

12. Legal & Compliance

Scrollforge.shop and its payment partners comply with:

Visa & Mastercard Refund Standards
Strong Customer Authentication (SCA)
Payment Services Directive 2 (PSD2)
General Data Protection Regulation (GDPR) for all personal data
involved in payment processing

All refunds are handled securely, transparently, and in compliance with applicable consumer protection laws.